Support Information
Professional Services and Support
Professional Services: Making Technology Work for Construction
The Professional Services team has deployed hundreds of projects in North America and the world. The deployment methodology is designed to successfully enable your project and corporate teams to leverage the benefits of field mobility, with a clear understanding of the realities of a construction jobsite. For example, we know that our users don't have hours to spend in training sessions, so we have built our training to be in small sections focused around key tasks. Other key aspects of a deployment include:
- Jobsite visits for hands-on project team training with software in iPads and other devices
- Help with setting up applications with your specific project data
- An Implementation Specialist who gets to know your team and project needs
- Configurations to standard reports and products to fit project team and overall company needs
- Services and training for your project teams and IT to make everyone self-sufficient
Support Team: There When You Need Us
The Professional Services team helps get projects running, then our Support team is available via phone and email to assist when questions or issues arise. In many cases, the support team will use online tools that let us see what you or your users are doing in real time, so we can immediately address any questions or concerns.
How to contact Support:
TECHNICAL SERVICE & SUPPORT
Email | (888) 835-2797 x1
STANDARD HOURS OF OPERATION 8:00AM - 8:00PM ET (Monday - Friday: excluding national holidays observed by Autodesk). The product support portal is available 24/7 for self-service support.
It was easy to use, there are a lot of web seminars and
training for it.- Anthony Jimenez, Project Architect, Arquitectonica
Definitely easy to learn.- Lisa Bitton, Field Punch Coordinator, KM-Plaza
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